Southampton to refund all ticket holders for United game after issue
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Southampton to refund all ticket holders for United game after issue

Following challenges and delays entering the stadium, Southampton will issue a full refund to all ticket holders for Sunday’s game against Manchester United.

After the game had already started, both clubs’ supporters were kept waiting for admittance into the stadium. Fans were seen queuing outside the stadium well past the scheduled start time of 2 p.m., according to images.

Southampton to refund all ticket holders for United game after issue
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“The club has already begun a full investigation into today’s turnstile entry issue, where our initial assessment is that the scanning of tickets took significantly longer per person than we experienced in our recent pre-season matches and our own behind-closed-doors testing,” Southampton said in an apology.

“We will immediately begin working with our access partner to fully understand the reasons for the delay in admission and to devise ways to prevent a recurrence.

“Please know that the club considers these stadium access waits to be unacceptably long.”

“Today’s tickets and entry challenges were not the start we wanted to the 2021/22 season from a fan experience standpoint,” the statement added. We understand that you have waited 16 months to be in a stadium filled with Saints supporters cheering on their team, and that today’s troubles will have tarnished that experience for many of you.

“As a result, we will issue a refund for today’s game to all general admission ticket holders (including Season Ticket holders and individual match purchases) (a credit will be applied to Season Ticket holders’ accounts).”

Southampton to refund all ticket holders for United game after issue
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Southampton is hardly the first Premier League team to have ticketing troubles. On Saturday, long lines were seen in front of Liverpool and Crystal Palace’s opening home games of the season.

On Sunday, Ralph Hasenhuttl’s team drew 1-1 with United. In the 30th minute, Southampton took the lead thanks to an own goal by Fred. 10 minutes into the second half, Mason Greenwood equalized.

Written by Evanium Beryl

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